Roo

Onboarding Specialist

Roo

full-time

Posted on:

Location Type: Hybrid

Location: California, Colorado, New York, North Carolina, Texas, Washington • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $68,000 - $105,000 per year

Job Level

JuniorMid-Level

About the role

  • Serve as the first point of contact for new hospitals and veterinarians joining Roo, ensuring both groups have a seamless, high-touch onboarding experience.
  • Guide new users through account setup, platform orientation, and best practices tailored to their specific workflows and goals.
  • Collaborate closely with the Business Development and Account Management teams to ensure smooth handoffs and early engagement success on both sides of the marketplace.
  • Track onboarding milestones for hospitals and vets, identifying and addressing activation blockers proactively.
  • Partner cross-functionally with Product, Marketing, and Hospital Success teams to improve onboarding processes, content, and enablement tools.
  • Gather feedback and insights from new users to inform continuous improvement of Roo’s activation experience.
  • Represent Roo’s values of responsiveness, empathy, and excellence in every interaction, ensuring a best-in-class first impression.

Requirements

  • 2+ years in onboarding, customer success, client enablement, or operations within a tech-enabled or marketplace business.
  • Strong communicator skilled at simplifying complex information for diverse audiences (hospital teams, veterinary professionals).
  • Prior experience in veterinary management (Practice/Hospital manager), healthcare, or B2B SaaS environments preferred.
  • Highly organized with excellent follow-through and attention to detail.
  • Ability to translate complex information into straightforward instruction.
  • Comfortable working across multiple systems (CRM, ticketing, analytics) and managing numerous concurrent onboarding tracks.
  • Collaborative and proactive, eager to problem-solve, coordinate across teams, and continuously refine processes.
Benefits
  • Accelerated growth & learning potential.
  • Stipends for home office setup, continuing education, and monthly wellness.
  • Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
  • 401K
  • Unlimited Paid Time Off.
  • Paid Maternity/Paternity and reproductive care leave.
  • Gifts on your birthday & anniversary.
  • Opportunity for domestic travel, including for regional team building events.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
onboardingcustomer successclient enablementoperationsveterinary managementB2B SaaSprocess improvementdata analysisaccount setupplatform orientation
Soft skills
strong communicatorattention to detailorganizational skillsproblem-solvingcollaborationproactiveempathyresponsivenesssimplifying complex informationfollow-through