Senior Sales Manager – After Sales

Rolls-Royce Power Systems AG

. Identify and manage after sales business opportunities for Direct Rail End Customers and Distributors/Dealers serving Rail Customers primarily Latin America and secondarily North America .

Posted 5/15/2026full-timeNovi • Missouri • 🇺🇸 United StatesSenior💰 $131,472 - $213,642 per yearWebsite

About the role

Key responsibilities & impact

Identify and manage after sales business opportunities for Direct Rail End Customers and Distributors/Dealers serving Rail Customers primarily Latin America and secondarily North America
Provide responsive assistance to coordinate and support Direct Rail End Customers and Distributors/Dealers serving Rail Customers on requests for service sales product information and quality concerns
Contact, advise and quote Direct Rail End Customers and Distributors/Dealers in prospecting for new sales representing after sales product lines
Promote Direct Rail End Customer and Distributor/Dealer training with regards to after sales parts topics, systems, products, programs and promotions
Ensure that parts inventory and training levels are sufficient to provide quality sales and after sales support
Identify new business opportunities for mtu after sales products, develop and execute proposals, quotes and follow through to make the sale
Collect forecasts and develop business cases for future mtu after sales products and services
Track and report on industry trends, business conditions and account status to develop future products and sales
Identify and resolve customer concerns and complaints in a timely and satisfactory manner
Oversee and investigate policy matters in the field creating goodwill and future sales
Monitor, implement and evaluate mtu's procedures, policies and agreements to increase customer awareness and compliance
Prepare and present professional presentations to customers, management and staff
Maintain knowledge of mtu products, applications, after sales systems, procedures and policies
Attend trade shows and events and reports activities

Requirements

What you’ll need

Bachelor’s degree in Engineering or Business Management
5 years of applicable experience in support, sales or parts-marketing within after-sales; or 9 years of experience in support, sales or parts marketing within after sales
Excellent knowledge of principles and processes for providing customer services
Excellent oral and written communication skills
Excellent language skills in English and Spanish
Excellent interpersonal skills
Excellent organizational, planning and follow up skills
Excellent analytical ability to handle very complex issues
Strong leadership/negotiation skills
Strong self-starter with the ability to work extended periods without direct supervision
Strong problem solving skills
Strong knowledge of the practical application of systems to analyze and report on stock levels, new parts orders, shipments, and sales of after sales products
Ability and willingness to travel domestic and international on short notice, up to 75% of the time
Proficient with MS Office Suite
Knowledge of mtu organization (products, policies & procedures)
Knowledge of SAP operating system.

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
Flexible spending account
Health savings account
401(k) retirement savings plan with a company match
Employee Assistance Program
Paid Time Off
certain paid holidays
paid parental and family care leave
tuition reimbursement
long-term incentive plan

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

after sales supportsalesparts marketingcustomer service principlesanalytical abilityproblem solvingproposal developmentinventory managementbusiness case developmentsales forecasting

Soft Skills

communication skillsinterpersonal skillsorganizational skillsplanning skillsleadership skillsnegotiation skillsself-starterability to work independentlyfollow-up skillsability to resolve customer complaints

Certifications

Bachelor’s degree in EngineeringBachelor’s degree in Business Management