Training and Onboarding Coordinator
Rolling Suds
full-time
Posted on:
Location Type: Hybrid
Location: Alabama • Alaska • United States
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Salary
💰 $55,000 - $65,000 per year
About the role
- Serve as the primary point of contact for all new franchisees throughout onboarding and early-stage training
- Guide franchisees through a structured onboarding plan covering systems setup, operations, branding, compliance, and training requirements
- Host weekly virtual check-ins with franchisees to review progress, answer questions, and clarify next steps
- Track onboarding and training milestones, following up on outstanding tasks or requirements
- Ensure all pre-launch deliverables are completed on schedule, including background checks, insurance, licensing, vendor setup, and training registration
- Collaborate with the Training Department to plan and execute monthly in-person training weeks
- Coordinate training schedules, agendas, timelines, and session logistics
- Assist with organizing training materials, resources, and documentation
- Support on-site training execution as needed to ensure a smooth and professional experience
- Manage onboarding-related vendor accounts and setup processes including CRM, communications platforms, uniforms, fleet wraps, insurance, and technology tools
- Act as the central liaison between franchisees and vendors to ensure timely, accurate setup and issue resolution
- Maintain vendor onboarding kits, documentation, expectations, and setup timelines
- Coordinate travel arrangements, lodging, meals, and on-site schedules for in-person training events
- Communicate logistical details clearly to franchisees and internal team members
- Ensure training events are well organized, professionally executed, and franchisee-ready
- Partner with Franchise Development to initiate onboarding immediately upon franchise signing
- Coordinate closely with the Director of Training & Development to transition franchisees into formal training
- Maintain clear handoff plans with Regional Directors for launch support and ongoing field coaching
- Track and update onboarding, systems, and training status in internal tools and dashboards
- Evaluate and continuously refine the onboarding and training journey for efficiency, clarity, and scalability
- Identify opportunities for automation, SOP development, and process standardization
- Gather franchisee and internal feedback to improve onboarding, training delivery, and system usability
- Provide feedback to the Training Department on recurring franchisee questions, challenges, or improvement opportunities
Requirements
- 2 or more years of experience in training coordination, onboarding, operations, or a related role
- Strong organizational and project management skills with high attention to detail
- Excellent written and verbal communication skills
- Comfortable leading group meetings and working directly with franchisees and external partners
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment
- Proficiency with scheduling tools, video conferencing platforms, and standard office software
- Ability to travel 25-40% of the month nationwide
Benefits
- Health insurance
- Opportunity for advancement
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
training coordinationonboardingoperations managementproject managementprocess standardizationSOP developmentautomation
Soft Skills
organizational skillsattention to detailwritten communicationverbal communicationleadershiptime managementmultitasking