IT Support

• Be the go-to problem-solver for the trickiest IT issues.
• Own resolution of complex technical problems and escalated incidents.
• Mentor junior colleagues and improve IT processes.
• Support site-level operations and rollout of new IT tools and standards.
• Take technical ownership of selected domains or tools.
• Maintain high-quality documentation and training materials.
• Manage incidents in warehouse systems and devices (printers, scanners, PDAs).
• Configure and optimize MDM tools and warehouse networks (Aruba, Wi-Fi, VPNs).
• Drive efficiency by improving and simplifying processes.
• Troubleshoot advanced issues with Okta, SaaS, and collaboration tools.
• Support onboarding automations and identity management processes.
• Manage MDM solutions (Intune, SimpleMDM, Zebra) and ensure endpoint security.

IT Support Specialist

IT Technician

Global Head – Technology Strategy and Enterprise Architecture