Job Level
Junior
About the role
- Perform on-site and remote setup of data aggregator systems.
- Monitor Solo Boxes remotely to ensure smooth, continuous data streaming.
- Coordinate Solo Box logistics: track locations, manage inventory, and order new supplies when needed.
- Provide technical support to customers (phone/email) for Solo Box, Solo Feed, and other data exchange products, including availability for evening and weekend calls.
- Deliver onsite support and training sessions for clients, both in offices and at wellsites.
- Track and document client-reported bugs and feature requests for product improvement.
- Assist the marketing team with the promotion of data exchange products.
- Update, prepare, and maintain knowledge base documentation for data exchange products.
- Represent the company at exhibitions, conferences, and in the preparation of technical papers.
- Perform other tasks related to the responsibilities above as required.
Requirements
- Degree in Petroleum Engineering, Telecommunications, Computer Science, Electronics, or related field.
- Must be able to speak and write English fluently.
- Some knowledge of drilling operations and oilfield terminology.
- Strong troubleshooting and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Willingness to travel for client visits, training, and conferences.
- Availability for evening and weekend calls.