ROGII

Support Engineer

• Perform on-site and remote setup of data aggregator systems.
• Monitor Solo Boxes remotely to ensure smooth, continuous data streaming.
• Coordinate Solo Box logistics: track locations, manage inventory, and order new supplies when needed.
• Provide technical support to customers (phone/email) for Solo Box, Solo Feed, and other data exchange products, including availability for evening and weekend calls.
• Deliver onsite support and training sessions for clients, both in offices and at wellsites.
• Track and document client-reported bugs and feature requests for product improvement.
• Assist the marketing team with the promotion of data exchange products.
• Update, prepare, and maintain knowledge base documentation for data exchange products.
• Represent the company at exhibitions, conferences, and in the preparation of technical papers.
• Perform other tasks related to the responsibilities above as required.

Junior Technical Analyst