Customer Success Manager – Dental Startup

Roger

Customer Success Manager:in für Rogers KI-Assistenten für Zahnarztpraxen. Betreuung von Bestandskunden, Churn-Reduktion und Wachstum durch Cross- und Upselling in Berlin.

Posted 8/15/2026full-timeBerlin • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Key Account Management and Customer Success Management, with a strong focus on customer lifecycle management, KPI monitoring, and churn risk analysis. Proficient in cross-selling and upselling strategies while effectively communicating customer needs to drive product development.

Highest-signal resume keywords

Key Account ManagementCustomer Success ManagementKPI MonitoringChurn ManagementNative-Level German

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI AnalysisChurn AnalysisCross-SellingUpsellingCRM Tools

Soft Skills

Strong Communication SkillsAdvisory SkillsEmpathyEnthusiasmRelationship Building

Industry Keywords

Dental EnvironmentClinical EnvironmentCustomer LifecycleCustomer RetentionCustomer Feedback

About the role

Key responsibilities & impact

Responsible for a dedicated portfolio of existing customers and proactively guiding them through the entire customer lifecycle.
Monitor KPIs and usage behavior, derive recommendations for action and develop strategies to increase customer satisfaction.
Identify cross- and upselling opportunities and develop and coordinate implementation.
Early identification of churn risks using data-driven forecasts.
Analyze causes of churn, develop countermeasures and ensure long-term customer retention.
Act as the “voice of the customer” and work closely with Sales, Product and Marketing.
Feed customer feedback into the product roadmap and support product development based on market needs.

Requirements

What you’ll need

Experience in Key Account Management or Customer Success Management
Experience in the dental/clinical environment is a plus
Enjoy advising customers, optimizing processes and building long-term relationships
Strong communication and advisory skills, empathy and enthusiasm
Confident handling of KPIs, reports and CRM tools
Interest or experience in cross-selling, upselling and churn management
Hands-on, flexible and motivated to take responsibility in a dynamic environment
Native-level German
Very good English skills

Benefits

Comp & perks

Attractive compensation – performance-based and competitive.
Modern office – hybrid work possible.
Mentorship & onboarding – structured training plus personal support.
Career opportunities – rapid growth in a high-scaling startup.
Motivated team – collaboration with smart, inspiring colleagues.
Startup drive – dynamic, impactful and with real impact in the healthcare sector.