Manage system configuration, user setup, permissions, and ongoing maintenance
Serve as primary liaison with Yardi and other software vendors, including submitting and tracking support tickets
Maintain strong vendor relationships to ensure responsive support
Support data imports and exports between Yardi Voyager and other integrated systems
Assist with system upgrades and testing
Support custom report requests and troubleshoot reporting issues
Assist in implementation of new software platforms and enhancements
Serve as system subject matter expert following implementation
Validate data integrity and ensure integrations between systems function as intended
Support system testing, user acceptance testing (UAT), and issue resolution
Collaborate cross-functionally to ensure seamless system adoption
Develop and maintain standard operating procedures (SOPs)
Create user guides and training materials
Assist in onboarding and training new system users
Monitor and update existing documentation to ensure accuracy
Propose improvements to workflows and documentation as processes evolve
Learn and understand how various business lines utilize core systems
Identify workflow inefficiencies and recommend improvements
Stay current on system capabilities and enhancements
Partner with vendors to understand best practices
Support change management initiatives related to system improvements

Requirements

Bachelor’s degree (preferred) in Computer Science, Information Systems, Business, or related field
Experience supporting ERP or financial systems
Experience in real estate, property management, or accounting environments preferred
Experience with system implementations strongly preferred

Benefits

Health Plans - Medical, dental, vision, FSA, and HSA
Family Leave - Paid birth & bonding leave
Employer Paid Benefits - Basic life insurance, Accidental Death & Dismemberment (AD&D), and short-term disability
Additional Voluntary Benefits – Life Insurance, AD&D, long-term disability, critical illness, and accident insurance
401(K) - 3% company contribution, 100% vested after 2 years of employment
Competitive PTO - 3 weeks of PTO with immediate accrual, 9 paid holidays, 1 floating holiday, and bereavement
Health and Wellness - fitness membership reimbursement program
Free stays in Roers’ properties guest suites
Rent Discount - 20% discount for employees living in Roers Companies properties
Employee Referral Bonus Program - $2,500 referral bonus paid once referred candidate completes 60 days of employment
Charitable Match Program – Roers matches employee donations to charitable organizations
Professional Development Opportunities
Employee Assistance Programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

system configurationuser setuppermissions managementdata importsdata exportssystem upgradesreporting troubleshootinguser acceptance testingworkflow improvementsdata integrity validation

Soft Skills

vendor relationship managementcross-functional collaborationtraining and onboardingdocumentation accuracychange managementproblem-solvingcommunicationprocess improvementsubject matter expertiseadaptability