Senior Full-Stack Developer – Founding Engineer
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Senior Engineer, Managed Services
Rockwell Automation
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
Senior
Tech Stack
Cyber SecurityDNSiOSLinuxVMware
About the role
- Provide technical support to customers or field personnel in the field of configuration and troubleshooting of Dell EMC Servers, VMware virtualization (vSphere), Cybersecurity (Threat Detection and Secure Remote Access), Industrial Data Centers and other Industrial Networks by the phone, chat, or email.
- Manage all customer interactions including and not limited to, setting expectations with customers before concluding an interaction, capturing the customer issue/resolution/steps taken to troubleshoot within Service Ticket notes, accomplishing the Knowledge-Centered Support (KCS) process and following up with customer(s) promptly.
- Interact and Support additional core areas of Automation, including our controllers, operator interfaces, and networks.
- Update and author Technical Notes and other documentation with solutions to commonly experienced problems, installation practices that create problems, how-to guides to improve customer satisfaction and acceptance.
Requirements
- Bachelor's degree in Electronics, Electrical Engineering or Computer Science or related Information Technology field
- Experience with Servers, Networking, Linux OS & VMWare vSphere
- Cybersecurity Applications
- Knowledge of LAN / WAN Network Technologies
- Good Verbal and Written command of the English language
- Handle high pressure work situations when working with customers over different backgrounds
- Willingness to work weekends and in different shifts.
- 2 years of experience in a similar position/field is preferred.
- Demonstrated practical knowledge in the use of virtualization technology, such as VMware (vSphere) or be a VMware Certified Associate or Professional.
- Knowledge and ability to use issues in the field of Windows Server 2012/2016 in practice (AD, DHCP, DNS, RDP, ...)
- Claroty Threat Detect Services and Secure Remote Access
- CCNA or CCNA Security / CCNP / CCENT certification or Experience with the Cisco IOS command-line interface (CLI) for configuring and managing Cisco devices.
- Experience configuring and troubleshooting managed Ethernet switches and routers.
- Knowledge of Industrial networks through EtherNet/IP.
- Experience with OT Technologies.
Benefits
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Dell EMC ServersVMware vSphereCybersecurityLinux OSLAN TechnologiesWAN TechnologiesWindows Server 2012Windows Server 2016Ethernet switchesIndustrial networks
Soft skills
Verbal communicationWritten communicationCustomer interactionExpectation managementProblem-solvingDocumentationHigh pressure handlingFollow-upCollaborationAdaptability
Certifications
Bachelor's degree in ElectronicsBachelor's degree in Electrical EngineeringBachelor's degree in Computer ScienceVMware Certified AssociateVMware Certified ProfessionalCCNACCNA SecurityCCNPCCENT
