Analista de Monitoreo
Stefanini LATAM
Senior Change & Problem Analyst
Rockwell Automation
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
Senior
About the role
- Manage the design, execution, and continuous improvement of the Change Management, Release Management, and Problem Management processes within the IT organization.
- Ensure minimal disruption to IT services while allowing rapid delivery of changes and releases.
- Organize and lead the Change Advisory Board (CAB) meetings, facilitating regarding proposed changes.
- Manage the CMO (Change Management Office) to meet policies.
- Develop the Change Management processes.
- Oversee the lifecycle of all changes, ensuring risk assessment, impact analysis, and documentation.
- Monitor change success rates, identify trends, and implement corrective actions to improve the effectiveness of the Change Management process.
- Develop the Problem Management process, focusing on identifying the causes of IT incidents.
- Coordinate problem investigations, collaborating with technical teams to identify and document causes.
- Track problem resolutions, ensuring closure and preventing recurrence of incidents.
- Identify potential problems and implement preventative measures.
- Monitor problem success and insights to improve the effectiveness of the Problem Management process.
Requirements
- Engineering degree or related experience
- Experience in Change, Release, and Problem Management
- Understanding of ITIL (certification)
- Familiarity with Agile methodologies (SAFe and Scrum)
- Open to new technologies and process improvements
Benefits
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development... and other local benefits!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Change ManagementRelease ManagementProblem ManagementRisk AssessmentImpact AnalysisDocumentationTrend AnalysisPreventative MeasuresAgile MethodologiesSAFe
Soft skills
LeadershipOrganizational SkillsFacilitationCollaborationCommunication
Certifications
ITIL Certification
