Claims Specialist / Senior Claims Specialist – Workers' Compensation
Cisco
Transportation Claims Specialist
Rockwell Automation
full-time
Posted on:
Location Type: Hybrid
Location: Whitestown • Ohio, Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
PMPSwift
About the role
- Investigate, process, and resolve freight claims related to damage, shortage, loss, or delayed delivery across multiple transport lanes: Plants ➡ Customers Vendors ➡ Plants / Distribution Centers Plants ➡ Plants / DCs DCs ➡ DCs / DCs ➡ Customers
- Analyze contracts (e.g., Incoterms, vendor agreements) to assess liability and ensure accurate settlement.
- Negotiate claim values and lead collection efforts within authorized limits; escalate high-impact cases as needed.
- Collaborate with carriers, freight forwarders, insurance providers, engineers, and legal teams for swift and compliant resolutions.
- Maintain detailed documentation using MyEZClaim, SAP Quality Notes transactions, and internal claims management tools.
- Develop and implement a global freight claims process, including project planning, change management, and stakeholder alignment.
- Drive continuous improvement with fulfillment sites and transportation partners to reduce future claims.
- Monitor claim trends, recovery rates, and financial impact through reporting and analysis.
- Ensure compliance with global regulations such as the Carmack Amendment, Montreal Convention, and FMCSA guidelines.
Requirements
- Bachelor's degree in relevant field.
- Legal authorization to work in the U.S.
- 5+ years of hands-on experience in freight claims management, including LTL, FTL, and parcel shipments across multiple countries.
- Proficiency in claims platforms including MyEZClaim, SAP (Quality Notes), CargoWise, or similar.
- Legal and regulatory knowledge (e.g., carrier liability, cargo insurance, Incoterms).
- Expertise in Carmack Amendment compliance, including claims handling, liability assessment, and dispute resolution for cargo loss or damage in interstate commerce.
- Proven experience managing multi-modal transport claims across international and domestic markets.
- Project management experience to support global process rollout.
- Background in electronics or automation component logistics.
- Network of carrier and freight forwarder relationships.
- Claims/logistics certifications: AIC, CCLP, CTB, PMP, or Six Sigma.
- Experience with customs documentation and legal dispute resolution.
Benefits
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
freight claims managementLTLFTLparcel shipmentsclaims platformsCarmack Amendment complianceclaims handlingdispute resolutionproject managementcustoms documentation
Soft skills
negotiationcollaborationchange managementstakeholder alignmentcontinuous improvementanalytical skillsdocumentationproblem-solvingcommunicationleadership
Certifications
AICCCLPCTBPMPSix Sigma