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Advocate, Customer Experience
Rockwell AutomationCustomer Experience Advocate managing customer satisfaction and support for a global technology leader. Collaborating across functions and providing operational support in Latin America.
About the role
Key responsibilities & impact- Oversee the customer experience
- Serve as the primary liaison for customer complaints and escalations, addressing issues promptly, and with a focus on customer satisfaction
- Support global operations by providing support to teams across North America, Europe, and occasionally Asia
- Cross-functional collaboration with Sales, Supply Chain, Logistics, Transportation, Product Quality, and Tech Support teams
- Handle and coordinate cases related to access, pursuing, logistics, transportation, product quality, and technical support
- Lead root cause analysis and partner with teams to investigate issues, identify causes, and guide corrective and preventive actions
- Identify the right team members, escalate, and motivate cross-functional teams to provide solutions
Requirements
What you’ll need- Bachelor's degree in Business, Engineering, Supply Chain, or a related field (or equivalent experience)
- Fluent in Spanish and English
- Minimum 3–5 years in customer service, account management, complaint resolution, or customer experience roles
- Experience working in global or regional environments within Latin America
- Background in logistics, transportation, product quality, access/pursuing processes, or technical support
- Experience with customer service processes, escalations, and case management
- Familiarity with CRM systems and Microsoft Office Suite
Benefits
Comp & perks- health insurance
- pension plan
- savings fund
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceaccount managementcomplaint resolutioncase managementlogisticstransportationproduct qualitytechnical supportroot cause analysiscross-functional collaboration
Soft Skills
customer satisfactioncommunicationproblem-solvingteam motivationescalation management
Certifications
Bachelor's degree in BusinessBachelor's degree in EngineeringBachelor's degree in Supply Chain