Customer Success Manager – Renewals

Rockwell Automation

Renewal Specialist at Rockwell Automation supporting contract renewals and collaborating with Customer Success Managers. Remote role with a focus on contract execution and customer account management.

Posted 6/3/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $79,440 - $119,160 per yearWebsite

About the role

Key responsibilities & impact

Support renewal execution across assigned contracts and customer accounts
Coordinate with distributors to initiate and track renewal proposals
Ensure renewal documentation is prepared, organized, and communicated effectively
Track renewal status and provide visibility into renewal progress and outcomes
Support low-touch and distributor-led contract motions
Assist Strategic and Regional CSMs with renewal coordination and execution
Maintain accurate renewal tracking in internal systems

Requirements

What you’ll need

Bachelor's degree or equivalent relevant work experience.
Legal authorization to work in the U.S. We will not sponsor individuals for employment visa, now or in the future, for this job opening.
The ability to travel 10-20% of the time
3+ years of experience supporting renewals, contracts, or sales operations
Experience working with CRM tools (Salesforce, Gainsight)
Ability to manage multiple workflows and stakeholders
Work experience in the manufacturing or automation industry

Benefits

Comp & perks

Health Insurance including Medical, Dental and Vision
401k
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule where you will work with your manager to set a schedule flexible with your personal life.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

contract managementrenewal executionsales operationsworkflow management

Soft Skills

communicationorganizationcoordinationstakeholder management

Certifications

Bachelor's degree