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Customer Success Manager, Dutch, French, German
Rockwell AutomationCustomer Success Manager managing subscription based accounts at Rockwell Automation. Leading onboarding, service adoption and growth of Annual Recurring Revenue in assigned accounts.
About the role
Key responsibilities & impact- Responsible for the management and Annual Recurring Revenue target (ARR) associated with all contracts and software subscriptions within a portfolio of site-based accounts.
- Lead onboarding, adopt, expand and renewal motions using data and workflow information from customer relationship management and data tools.
- Translate data and insights into customer value, leading to increased service contracts and software subscriptions.
- Collaborate with sales, distributors and business leads to identify new contract opportunities.
- Collaborate with sales, customer care and business unit on areas involving pricing, specification and product adaptations to maintain customer satisfaction
Requirements
What you’ll need- Bachelor's degree
- 2 years of experience in customer success, renewals (ARR), and/or inside-sales
- Fluency in Dutch and English is required.
- Additionally working proficiency in French or German
- Experience increasing annual recurring revenue
- Experience with Gainsight, Salesforce and PowerBI
- Work experience in the manufacturing or automation industry.
- Experience with SaaS, subscription, and service business models.
- Strong organizational and time-management skills
Benefits
Comp & perks- Restaurant tickets
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time Off available after 6 months of employment for eligible employees
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development
- Other local benefits!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successrenewalsannual recurring revenuedata analysisSaaSsubscription business modelsservice business models
Soft Skills
organizational skillstime-management skillscollaborationcommunication
Certifications
Bachelor's degree