Customer Success Manager, French, Spanish

Rockwell Automation

Customer Success Manager overseeing ARR and managing software subscriptions for clients at Rockwell Automation. Collaborating with sales and customer care to ensure high renewal rates and customer satisfaction.

Posted 5/29/2026full-timeBarcelona • 🇪🇸 SpainJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Responsible for the management and Annual Recurring Revenue target (ARR) associated with all contracts and software subscriptions within a portfolio of site-based accounts
Lead onboarding, adopt, expand and renewal motions using data and workflow information from customer relationship management and data tools
Translate data and insights into customer value, leading to increased service contracts and software subscriptions
Collaborate with sales, distributors and business leads to identify new contract opportunities
Collaborate with sales, customer care and business unit on areas involving pricing, specification and product adaptations to maintain customer satisfaction

Requirements

What you’ll need

Bachelor's degree
2 years of experience customer success, renewals (ARR), or inside-sales
Fluency in French, Spanish and English

Benefits

Comp & perks

Restaurant tickets
Comprehensive mindfulness programs with a premium membership to Calm
Volunteer Paid Time Off available after 6 months of employment for eligible employees
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
On-demand digital course library for professional development
Other local benefits!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer relationship managementdata analysisworkflow managementcontract managementsoftware subscriptionsservice contracts

Soft Skills

collaborationcommunicationcustomer satisfactionleadership

Certifications

Bachelor's degree