Field Support Engineer

Rockwell Automation

Field Support Engineer at Rockwell Automation providing installation and maintenance for automation systems. Working in a hybrid model based in Rome or Milan, Italy.

Posted 5/6/2026full-timeRome • 🇮🇹 ItalyJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Install, configure, and commission complex automation equipment and systems at customer sites.
Diagnose issues, perform repairs, and execute preventive maintenance to ensure optimal system performance.
Provide customer training on system operation, maintenance, and best practices.
Document service activities, technical findings, and recommended actions using defined company procedures.
Build and maintain productive relationships with customers and internal teams to support project success.

Requirements

What you’ll need

Bachelor's degree in Engineering (Electrical, Automation, Mechatronics, or related field), or equivalent professional experience aligned to the job profile.
Minimum of 2 years of experience in field service, technical support, or a related engineering environment.
Developing professional expertise with the ability to apply company policies and procedures to resolve a variety of issues.
Ability to travel 60% of the time.
A valid driver's license.

Benefits

Comp & perks

Volunteer Paid Time off available after 6 months of employment for eligible employees
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
On-demand digital course library for professional development
Comprehensive mindfulness programs with a premium membership to Calm
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
… and other local benefits!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

automation equipmentsystem configurationpreventive maintenancediagnostic skillstechnical supportengineering principlestroubleshootingcustomer trainingdocumentationfield service

Soft Skills

relationship buildingcommunicationproblem-solvingteam collaborationcustomer serviceadaptabilityprofessional expertisetime managementattention to detailorganizational skills

Certifications

Bachelor's degree in Engineeringvalid driver's license