Support on-site commissioning and integration of systems, including hardware verification, network setup, software configuration, and safety checks.
Complete acceptance testing, document results, and help resolve readiness gaps before go-live.
Respond to real-time issues during deployment and go-live periods through hands-on troubleshooting, log review, triage, and escalation to engineering when needed.
Conduct preventative maintenance audits, minor repairs, retrofits, and recalls on deployed AMRs.
Deliver training to customer personnel on system operations, maintenance, and best practices.
Coordinate with Technical Support, Field Services, and Systems Engineering team members to resolve customer issues and convey field feedback.
Manage AMR fleet status, help track repairs, and support documentation updates.
Communicate with customer teams, ensuring visibility into deployment status and issue resolution.
Support after-hours or on-call coverage as required during the project.

Requirements

High school diploma or GED required.
Legal authorization to work in US is required.
Ability to travel across the U.S. and Canada (50-60% of the time).
Valid, unrestricted driver's license.
Associates Degree in Electrical Engineering Technology, Industrial Automation, Computer Engineering Technology, or related field (preferred).
2+ years of experience in technical field service, industrial automation, IT/OT support, robotics, or related discipline (preferred).
Hands-on mechanical and electrical troubleshooting skills (preferred).
Basic familiarity with Linux (Ubuntu) (preferred).
Working knowledge of networking concepts, including Ethernet, Wi‑Fi, IP addressing, and general connectivity troubleshooting (preferred).
Experience with AMR/AGV systems integration (preferred).
Experience working directly with clients and end‑users in operational environments (preferred).
Experience training users on automated equipment or software (preferred).

Benefits

Health Insurance including Medical, Dental and Vision
401k
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

hardware verificationnetwork setupsoftware configurationacceptance testingtroubleshootingpreventative maintenancemechanical troubleshootingelectrical troubleshootingLinuxnetworking concepts

Soft Skills

communicationtrainingproblem-solvingcustomer serviceteam coordinationissue resolutiondocumentationfield feedbackhands-on supportadaptability

Certifications

High school diplomaGEDAssociates Degree in Electrical Engineering TechnologyAssociates Degree in Industrial AutomationAssociates Degree in Computer Engineering TechnologyValid driver's license