Rockwell Automation

Salesforce Business Systems Analyst

Rockwell Automation

full-time

Posted on:

Location Type: Hybrid

Location: Milwaukee • Texas • Wisconsin • United States

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Tech Stack

CloudERP

About the role

  • Lead end‑to‑end business analysis for Salesforce programs, including discovery, requirements definition, solution design support, and validation.
  • Partner with process leads and product owner to understand strategic goals and translate them into clear, prioritized user stories and functional specifications.
  • Collaborate with Salesforce Architects and Technical Leaders to ensure proposed solutions are scalable, secure, and aligned with platform standards.
  • Be the trusted advisor to Product Owners, helping shape the Salesforce product roadmap and release planning.
  • Analyze and improve business processes across Sales Cloud(primary), Service Cloud, CPQ, Experience Cloud, and related Salesforce capabilities.
  • Support UAT execution, defect triage, and release readiness in collaboration with QA and delivery teams.
  • Act as a key liaison between business, IT, and external implementation partners to ensure delivery and adoption.
  • Support production operations by analyzing issues, identifying root causes, and recommending sustainable improvements.
  • Ensure documentation, data integrity, and compliance with enterprise governance and change management standards.

Requirements

  • Bachelor's degree in Information Systems, Business, Computer Science, or related field.
  • Legal authorization to work in the US is required - We will not sponsor individuals for employment visas, now or in the future, for this job opening
  • 5+ years of related experience
  • Experience as a Business Systems Analyst in Salesforce (Sales Cloud, Service Cloud) is an asset.
  • Experience working with cross‑functional teams including product management, architecture, development, and operations.
  • Excellent communication skills with the ability to influence both technical and non‑technical stakeholders.
  • Salesforce certifications (Administrator, Business Analyst, Sales/Service Cloud Consultant).
  • Experience with enterprise integrations (e.g., ERP, SAP, MuleSoft).
  • Familiarity with agile frameworks (SAFe, Scrum) and tools such as Jira and Confluence.
  • Experience supporting global, multi‑region Salesforce implementations.
Benefits
  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysisSalesforceSales CloudService CloudCPQExperience CloudUAT executiondefect triageenterprise integrationsagile frameworks
Soft Skills
communication skillsinfluencecollaborationproblem-solvingstakeholder management
Certifications
Salesforce AdministratorSalesforce Business AnalystSales Cloud ConsultantService Cloud Consultant