Rockwell Automation

Team Lead, NA Sales Support

Rockwell Automation

full-time

Posted on:

Location Type: Hybrid

Location: Chelmsford • Colorado • Massachusetts • United States

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Job Level

Senior

Tech Stack

ERPTableau

About the role

  • Lead, coach, and develop the NA Sales Support team to achieve operational excellence
  • Foster a collaborative and customer-focused culture aligned with company values
  • Manage resource allocation and workload balancing through case management
  • Oversee the delivery of primary services centered around collaboration, navigation and support ensuring and accurate support for sales teams
  • Be a escalation point for complex or high‑impact cases
  • Provide hands‑on specialist support for priority issues
  • Maintain working proficiency in specialist functions to support the team and ensure continuity
  • Maintain relationships with the Sales teams and other internal functions (Customer Care, Global Revenue Management) to ensure seamless support delivery
  • Review existing processes to identify candidates for process improvement

Requirements

  • Bachelor's degree or equivalent experience
  • Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
  • Minimum 5 years of experience in Sales Support, Sales Operations, or Customer Support.
  • Experience with ERP and CRM applications - Salesforce, SAP
  • Experience with analytics or reporting software - PowerBI, Tableau, Qlik
Benefits
  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Sales SupportSales OperationsCustomer SupportERP applicationsCRM applicationsSalesforceSAPanalytics softwarereporting softwarePowerBI
Soft Skills
leadershipcoachingcollaborationcustomer-focusedresource allocationworkload balancingprocess improvementrelationship managementproblem-solvingcommunication
Certifications
Bachelor's degree