Rockwell Automation

Team Lead – ServiceNOW, SNOW

Rockwell Automation

full-time

Posted on:

Location Type: Hybrid

Location: Bengaluru • 🇮🇳 India

Visit company website
✨ AI Apply
Apply

Job Level

Senior

Tech Stack

CloudITSMJavaScriptSOAP

About the role

  • Develop and configure SNOW ITSM and ITOM applications, including Incident, Problem, Change, Knowledge, Discovery, Event Management, and CMDB modules.
  • Implement and improve workflows, business rules, UI policies, and automation for ITSM and ITOM processes.
  • Design integrations with external systems (e.g., Active Directory, monitoring tools, cloud platforms) using REST, SOAP, and APIs.
  • Manage and enhance the Configuration Management Database (CMDB), ensuring data integrity and understanding of the Common Service Data Model (CSDM).
  • Manage SNOW Discovery and Service Mapping to identify and maintain Configuration Items (CIs).
  • Troubleshoot and resolve complex issues related to SNOW ITSM and ITOM modules.
  • Collaborate with IT teams, partners, and end-users to gather requirements and provide effective solutions.
  • Maintain technical documentation for configurations, customizations, and integrations.
  • Ensure compliance with IT security standards, best practices, and governance requirements.
  • Participate in agile development processes, including sprint planning, reviews, and daily stand-ups.
  • Mentor Junior Developer also act a Lead to the Not only Service now Team but also other Team in the Departments

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 8+ years of hands-on experience in SNOW development, with a focus on ITSM and ITOM modules.
  • Proficiency in JavaScript, SNOW Glide scripting, HTML, and CSS.
  • Experience with IT Service Management (ITSM) concepts, ITIL framework, and IT Operations Management (ITOM) practices.
  • Experience with SNOW Discovery, Event Management, and CMDB lifecycle management.
  • Experience with API integrations (REST, SOAP) and SNOW IntegrationHub.
  • Familiarity with SNOW development tools (Flow Designer, Studio IDE, Update Sets).
  • SNOW certifications (CSA, CAD, ITSM, ITOM Implementation Specialist) are preferred.
Benefits
  • Comprehensive mindfulness programmes with a premium membership to Calm
  • Volunteer Paid Time off available after 6 months of employment for eligible employees.
  • Company volunteer and donation matching programme – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
  • Employee Assistance Program
  • Personalised wellbeing programmes through our OnTrack programme
  • On-demand digital course library for professional development
  • ... and other local benefits!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
JavaScriptSNOW Glide scriptingHTMLCSSAPI integrationsRESTSOAPITSMITOMCMDB management
Soft skills
collaborationmentoringleadershipproblem-solvingcommunicationrequirements gatheringdocumentationagile developmentworkflow improvementautomation
Certifications
CSACADITSM Implementation SpecialistITOM Implementation Specialist