Business Analyst – ServiceNow
Rockwell Automation
full-time
Posted on:
Location Type: Hybrid
Location: Pune • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudITSMJavaScriptSOAP
About the role
- Develop and configure SNOW ITSM and ITOM applications, including Incident, Problem, Change, Knowledge, Discovery, Event Management, and CMDB modules.
- Implement and optimize workflows, business rules, UI policies, and automation for ITSM and ITOM processes.
- Design and maintain integrations with external systems (e.g., Active Directory, monitoring tools, cloud platforms) using REST, SOAP, and APIs.
- Manage and enhance the Configuration Management Database (CMDB), ensuring data integrity and alignment with the Common Service Data Model (CSDM).
- Implement and manage SNOW Discovery and Service Mapping to identify and maintain Configuration Items (CIs).
- Troubleshoot and resolve complex issues related to SNOW ITSM and ITOM modules.
- Collaborate with IT teams, stakeholders, and end users to gather requirements and deliver effective solutions.
- Maintain technical documentation for configurations, customizations, and integrations.
- Ensure compliance with IT security standards, best practices, and governance requirements.
- Participate in agile development processes, including sprint planning, reviews, and daily stand-ups.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3+ years of hands-on experience in SNOW development, with a focus on ITSM and ITOM modules.
- Proficiency in JavaScript, SNOW Glide scripting, HTML, and CSS.
- Strong understanding of IT Service Management (ITSM) concepts, ITIL framework, and IT Operations Management (ITOM) practices.
- Experience with SNOW Discovery, Event Management, and CMDB lifecycle management.
- Experience with API integrations (REST, SOAP) and SNOW IntegrationHub.
- Familiarity with SNOW development tools (Flow Designer, Studio IDE, Update Sets).
- SNOW certifications (CSA, CAD, ITSM, ITOM Implementation Specialist) are preferred.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
JavaScriptSNOW Glide scriptingHTMLCSSAPI integrationsRESTSOAPSNOW DiscoveryEvent ManagementCMDB lifecycle management
Soft skills
collaborationrequirement gatheringproblem-solvingtroubleshootingdocumentation
Certifications
CSACADITSMITOM Implementation Specialist