Rockwell Automation

Associate Engineer, Remote Support

Rockwell Automation

full-time

Posted on:

Location Type: Hybrid

Location: Katowice • 🇵🇱 Poland

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Job Level

JuniorMid-Level

About the role

  • Phone and email technical support for customers in troubleshooting issues related to Rockwell Automation software and hardware products.
  • Simulate and analyze customers' issues using available resources.
  • Research, verify, and resolve reported issues.
  • Document technical solutions and best practices.
  • Cooperation with technical teams and customer service.
  • Participation in the improvement of products and technologies required to provide high-level support for customers.

Requirements

  • Degree in Engineering/Automation/IT related field or prior experience in a similar position.
  • Very good command of English (spoken and written).
  • Dissect complex problems into smaller parts, identify root causes, and develop solutions.
  • Find innovative solutions to technical challenges, especially when standard procedures don't apply.
  • Experience in installing and configuring software and hardware.
  • Expertise in identifying, diagnosing, and resolving software and hardware issues.
  • Knowledge of Windows.
  • Basic knowledge of networking.
  • Willingness to work the 2nd shift.
  • You must be prepared to work in any of these shifts: 2:00 PM – 10:00 PM, 3:00 PM – 11:00 PM, 4:00 PM – 12:00 AM, and 5:00 PM – 1:00 AM.
  • Willingness to work 100% from the office in Katowice for the first 6 months (hybrid afterward).
Benefits
  • Volunteer Paid Time off available after 6 months of employment for eligible employees.
  • Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
  • On-demand digital course library for professional development.
  • Comprehensive mindfulness programs with a premium membership to Calm.
  • Employee Assistance Program.
  • Personalized wellbeing programs through our OnTrack program.
  • ... and other local benefits!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingtechnical supportsoftware installationhardware installationproblem analysisissue resolutionWindowsnetworking
Soft skills
communicationcooperationproblem-solvinginnovationroot cause analysis