Delivery Consultant
Rockwell Automation
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Missouri, Ohio, Pennsylvania, Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Provide multi-faceted services for customers including: new implementation; solution optimization design and implementation; packaged services; product and services expansion projects
- Engage in customer kick-off meetings: review project expectations, deliverables, and training timelines
- Build formal and informal relationships with customers and internal team members
- Monitor and deliver to a mutually agreed project plan and implementation timeline
- Gather and create accurate requirements for software configuration designed to meet the true business needs of the customer
- Gather information, research and manage customer support requests from creation to completion
- Communicate appropriate options for resolution and status in a timely manner
- Collaborate with Support Services to resolve customer support requests
- Manage timelines and deliverables with internal departments and customers
- Conduct workshops
- Implement and test software configurations
- Travel to customer sites as required
- Provide on-site support at go-live events
- Utilize and enhance our Delivery Practice, PMO and the Plex Knowledge Management System
Requirements
- Bachelor's Degree
- Ability to travel up to 75% of the time
- Legal authorization to work in the US is required.
- 4+ years of consulting experience in manufacturing (preferred)
- Comprehensive understanding of SQL including proficiency writing SQL statements for reports, compiling data, and an understanding of table structures (preferred)
- Prior software implementation experience in a manufacturing environment (preferred)
- Prior experience with Plex software (preferred)
- Project Management skills (preferred)
- Consulting skills (preferred)
- Experience testing and validating software configurations both internally and with clients (preferred)
- Experience configuring software to meet customer requirements (preferred)
Benefits
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLsoftware implementationsoftware configurationtesting software configurationsvalidating software configurationsdata compilationreport writing
Soft skills
consulting skillsproject managementcommunicationrelationship buildingcollaborationcustomer support management
Certifications
Bachelor's Degree