Customer Success Manager
Rockwell Automation
full-time
Posted on:
Location Type: Hybrid
Location: Milton Keynes • 🇬🇧 United Kingdom
Visit company websiteJob Level
JuniorMid-Level
About the role
- Manage the Use of Service Agreements to ensure the efficient implementation and lead necessary support to support customer success and the renewal
- Use data and workflow information from Customer Success Platform (Gainsight) to implement Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio
- Translate available customer data contained within Customer Success Platform and other sources into value delivered to customer by engaging Services contracts and software subscriptions
- Communicate value delivered to customer using QBR methodology and other means of communication/cadences
- Foster a cohesive team environment with Sales, Delivery and Distributor team members on behalf of customer.
- Collaborate with team members to provide an customer experience
- Genuine interest in making customers successful – Collaborates with others to reach that goal.
- Lead negotiation conversations with clients
Requirements
- You have a relevant degree or diploma
- 2+ years experience in relevant field
- The appropriate right to work permissions to work in the country of the role concerned
- 2+ years working with customers in a commercial capacity
Benefits
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
- On-demand digital course library for professional development
- Comprehensive mindfulness programs with a premium membership to Calm
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- … and other local benefits!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer successcollaborationcommunicationnegotiationteam environmentcustomer experiencedata analysisvalue deliveryonboardingadoption
Certifications
relevant degreediploma