Rockwell Automation

Remote Support Engineer – Low Voltage Drives

Rockwell Automation

full-time

Posted on:

Location Type: Hybrid

Location: Ohio • Ohio, Wisconsin • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems.
  • Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
  • Report design, reliability and maintenance problems or bugs to design engineering/software engineering and may be involved in customer installation and training.
  • Offer support to customer/users where the product is highly technical or sophisticated in nature.
  • Effectively solve customer issues over phone or web based interactions.
  • Represent Remote Support Services (RSS) during commercially sensitive I2R and Quality related product concerns.
  • Collaborate in a cross functional capacity and engage the proper resources to drive high profile technical support commercial issues to closure.
  • Update and author Technical Notes and other documentation with solutions or workarounds to commonly experienced issues, how-to guides, videos, etc. to improve customer satisfaction and acceptance.
  • Participate in on-the-job-training and other Field opportunities to increase knowledge on new products and offerings.

Requirements

  • Bachelor Degree
  • Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
  • 2+ years experience with related products or Field service experience.
  • Expertise in RA products such as Architectural and Component level Inverter drives i.e., PowerFlex750 series products, Legacy products, PF4xx, PF5xx products and solutions as well as Motion Control Drive systems
  • Knowledge of standard Rockwell Automation software: Studio5000, ControlLogix, DeviceLogix, Connected Components workbench (CCW), RSLinx, RSNetworx
  • Software tool skills: Webex , DPI platform, Vuforia/PTC Chalk, , Proposal Works
  • Advanced system knowledge of safety, networks utilizing Stratix switches, multi-axis control, and robotics
Benefits
  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingdebuggingtechnical supportField service experienceInverter drivesMotion Control Drive systemssafety systemsnetworkingmulti-axis controlrobotics
Soft skills
problem-solvingcommunicationcollaborationcustomer servicedocumentationtrainingengagementinterpersonal skillsadaptabilitycustomer satisfaction
Certifications
Bachelor Degree