Rockwell Automation

Engineer, Managed Services

Rockwell Automation

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇴 Colombia

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Job Level

Mid-LevelSenior

Tech Stack

CloudJavaJavaScriptPythonSwitchingVMware

About the role

  • Provide support for server and storage equipment located at customer sites.
  • Work in the server environment.
  • Focus on remote managed services for data centers located in manufacturing facilities.
  • Support modifying and maintaining Windows Server Operating Systems, Active Directory and Directory Services.
  • Support performance monitoring techniques on server software and hardware.
  • Support many VMware products such as vCenter, ESXi versions 6.x+, HorizonView, vSAN.
  • Provide troubleshooting assistance remotely by telephone and email on products to Rockwell Automation field service personnel, distributors, integrators, and customers.
  • Work with other engineers, manage and deal with high pressure situations.
  • Investigate and verify reported product problems in software, firmware, hardware and documentation.
  • Document the problem, work with appropriate group to resolve the problem, and follow up with the Rockwell Automation representative or customer when the problem is solved.
  • Provide documentation of all actions taken in the appropriate systems, set expectations with customers and follow-up on an action item or activity needed to resolve a problem being experienced by a customer.
  • Update and author Technical Notes and other documentation.

Requirements

  • Bachelor's degree in engineering, computer science, information technology, computer programming, or similar.
  • English 80%.
  • Portugues (is a plus).
  • VMWare Certified Professional (VCP).
  • 3 years' experience as a VMware engineer.
  • Proficiency in VMware associated programs and coding languages, such as Windows Server, MS IIS, SAN/vSAN architectures.
  • Knowledge of the fundamentals of VMware solutions and related technologies.
  • Programming Language for cloud platforms: Python, Java, JavaScript, Power Shell.
  • Availability to resolve urgent VMware environment problems outside of business hours.
  • Familiarity with network and SAN switching technologies.
  • Good English reading, writing and verbal communication skills.
  • Strict adherence to company standards and procedures.
  • Excellent troubleshooting skills.
Benefits
  • We provide opportunities for talent growth with the entire organization.
  • We support equality by celebrating the individuality of every person, regardless of their origin and identity.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Windows Server Operating SystemsActive DirectoryVMwarevCenterESXiHorizonViewvSANPythonJavaJavaScript
Soft skills
troubleshootingcommunicationproblem-solvingteamworkcustomer servicedocumentationtime managementadaptabilitypressure managementattention to detail
Certifications
VMware Certified Professional (VCP)