Support Engineer, VFDs
Rockwell Automation
full-time
Posted on:
Location Type: Hybrid
Location: Mequon • Ohio, Texas, Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Effectively solve customer issues over phone or web based interactions.
- Represent Remote Support Services (RSS) during commercially sensitive I2R and Quality related product concerns.
- Collaborate in a cross functional capacity and engage the proper resources to drive high profile technical support commercial issues to closure.
- Responds to situations where first-line product support has failed to isolate or fix issues in malfunctioning equipment or software
- Update and author Technical Notes and other documentation with solutions or workarounds to commonly experienced issues, how-to guides, videos, etc. to improve customer satisfaction and acceptance.
- Participate in on-the-job-training and other Field opportunities to increase knowledge on new products and offerings.
Requirements
- Bachelor Degree
- Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
- 2+ years experience with related products or Field service experience.
- Expertise in RA products such as Architectural and Component level Inverter drives i.e., PowerFlex750 series products, Legacy products, PF4xx, PF5xx products and solutions as well as Motion Control Drive systems
- Knowledge of standard Rockwell Automation software: Studio5000, ControlLogix, DeviceLogix, Connected Components workbench (CCW), RSLinx, RSNetworx
- Software tool skills: Webex , DPI platform, Vuforia/PTC Chalk, , Proposal Works
- Advanced system knowledge of safety, networks utilizing Stratix switches, multi-axis control, and robotics
Benefits
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportproblem solvingdocumentation authoringcustomer issue resolutionField service experienceinverter drivesmotion control drive systemssafety systems knowledgenetworking knowledgerobotics
Soft skills
collaborationcommunicationcustomer satisfaction focuscross-functional engagementtraining participation
Certifications
Bachelor Degree