Field Service Engineer – Industrial Drive Systems
Rockwell Automation
full-time
Posted on:
Location Type: Hybrid
Location: Brisbane • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Attend to field service work.
- Provide technical assistance and field service to customers by performing one or more of the following things.
- Engineering assistance application, programming specifications, etc.
- Field service installation start-up integration, system optimization, maintenance, and warranty implementation.
- Troubleshoot hardware and software problems at customer site
- Provide customer coordination of RA products and systems by performing the following function.
- On-site analysis and specification preparation.
- Hardware configuration – system and product application.
- Programming assistance.
- Project coordination between customer, OEM sales, product division, etc
- Technical support – field start-up, integration and maintenance.
- Documentation
Requirements
- Hold a valid Australian electrical license.
- Additional tertiary education or university degree is highly advantageous.
- 5+ years engineering and/or field experience
- Proven experience with industrial drive systems, including VSD/VFD, LV/MV AC Drives (preferably Rockwell Automation / Allen Bradley)
- Strong communication skills with the ability to convey technical concepts clearly.
- Capability to deliver technical presentations to both internal teams and external customers.
- Skilled in building and maintaining relationships with key customers and stakeholders.
- Demonstrated active listening & teamwork skills
- Professional, enthusiastic, customer-focused, and a strong team player.
- Results-driven with a collaborative mindset.
Benefits
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development
- ... and other local benefits!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
engineering assistanceprogramming specificationshardware configurationtroubleshootingsystem optimizationfield service installationtechnical supportproject coordinationindustrial drive systemsVSD/VFD
Soft skills
strong communication skillstechnical presentationsrelationship buildingactive listeningteamworkcustomer-focusedenthusiasmresults-drivencollaborative mindsetprofessionalism
Certifications
valid Australian electrical licensetertiary educationuniversity degree