Customer Support

• As part of the Enterprise Customer Experience (ECX) organization, the Customer Experience Advocate provides exceptional customer service.
• You are passionate about working with customers and team members to answer questions, resolve issues, and bring value to the customer experience every time, minimizing effort to maximize loyalty.
• You will support our product and service businesses, you will work in an environment where no two days are the same.
• You embrace change and excel at the challenge of delivering the best possible outcomes for customers.
• You will also be focused on identifying process improvement opportunities and helping drive those opportunities to implementation.
• You will report to the Manager, Customer Care and work hybrid out of Milwaukee, WI or Mayfield Heights, OH.
• What you do: Work with partners to provide accelerated and valued outcomes. Prioritize the critical Moments that Matter. Have a clear understanding of measurements which measure the customer experience. Recognize customer needs and address them with urgency. Determine alternative solutions to solve the problem. Be a subject matter expert on business processes. Identify trend and opportunities for root cause resolution, escalating through the proper channel. Collaborate to develop best practices.

Customer Care Advocate

Job Level

About the role

Requirements

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