Inbound Mortgage Customer Service Specialist
Allied Solutions
Customer Care Advocate
Rockwell Automation
full-time
Posted on:
Location: Ohio, Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- As part of the Enterprise Customer Experience (ECX) organization, the Customer Experience Advocate provides exceptional customer service.
- You are passionate about working with customers and team members to answer questions, resolve issues, and bring value to the customer experience every time, minimizing effort to maximize loyalty.
- You will support our product and service businesses, you will work in an environment where no two days are the same.
- You embrace change and excel at the challenge of delivering the best possible outcomes for customers.
- You will also be focused on identifying process improvement opportunities and helping drive those opportunities to implementation.
- You will report to the Manager, Customer Care and work hybrid out of Milwaukee, WI or Mayfield Heights, OH.
- What you do: Work with partners to provide accelerated and valued outcomes. Prioritize the critical Moments that Matter. Have a clear understanding of measurements which measure the customer experience. Recognize customer needs and address them with urgency. Determine alternative solutions to solve the problem. Be a subject matter expert on business processes. Identify trend and opportunities for root cause resolution, escalating through the proper channel. Collaborate to develop best practices.
Requirements
- High school diploma or GED
- Legal authorization to work in the United States. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
- Associate's degree
- 2+ years related experience
- Experience interpreting and responding to customer questions and requests.
- Identifying the urgency of tasks and prioritize accordingly.
- Working well in a team environment of collaboration.
- Experience evaluating systems for positive end-to-end customer experience.
- Computer skills and can quickly navigate multiple business systems to process requests within specified Service Level Agreement.
- Experience documenting customer issues in detail in technology and processes.
