Professional Services Consultant
Climb Channel Solutions NA
AWSAzureCloudGoogle Cloud PlatformLinuxPostgresRabbitMQSQLUnix
EDI Delivery Consultant
Rockwell Automation
full-time
Posted on:
Location Type: Remote
Location: Remote • Missouri, Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $97,520 - $146,280 per year
Job Level
Mid-LevelSenior
About the role
- Participate in customer kick-off meetings: review project expectations, deliverables, timelines, and budgets
- Monitor and deliver to a mutually agreed project plan, implementation timeline, and budget
- Gather and create accurate requirements for software configuration or new development, designed to meet the true business needs of the customer and requirements of the Trading Partner
- Test and configure software to meet customer requirements
- Conduct workshops for customers
- Provide multi-faceted support while delivering services, including: resolving problems, explaining products and services, instructing in use of software, configuring software, managing risks, troubleshooting, billing concerns, and other business priorities
- Communicate appropriate guidance for resolution and status in a timely manner
- Collaborate with Services (Professional, Technical, and Support), Customer Success, Product Management, and Product Engineering
- Gather information, research, and manage customer requests from creation to completion
- Manage timelines and deliverables with internal departments and customers
- Utilize and enhance our Delivery Practice, PMO and the Plex Knowledge Management System
- Build formal and informal relationships with customers and internal team members
Requirements
- Bachelor's Degree in Relevant Field
- Legal authorization to work in the U.S.
- The ability to travel 10% of the time.
- Typically requires a minimum of 5 years of related experience.
- 2+ years of experience in a consulting role within manufacturing industry.
- 2+ years of experience with Electronic Data Interchange (EDI).
- Prior Plex experience.
- Prior experience with EDI standards (X12, EDIFACT, ODETTE, and VDA).
- Prior experience using BOOMI in a professional environment.
- Experienced in project management.
- Willingness to work non-standard hours on occasion.
Benefits
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementsoftware configurationrequirements gatheringtroubleshootingElectronic Data Interchange (EDI)EDI standardsBOOMIPlexconsultingcustomer support
Soft skills
communicationcollaborationproblem-solvingrelationship buildingtime managementorganizational skillscustomer serviceadaptabilityleadershipwork ethic
Certifications
Bachelor's Degree
