Rockstar

Client Success Manager – LatAm

Rockstar

full-time

Posted on:

Location Type: Remote

Location: Mexico

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Leading cross-functional projects that are leadership’s top priority. The candidate will be working closely with the CEO.
  • Driving complex operations projects, including helping new healthcare groups get properly organized in all 50 states.
  • Owning relationships with the leaders of the multi-state healthcare companies they support, guiding them through their onboarding with the company.
  • Creatively building processes, structures, systems, and automations to help the team work more effectively and reach the next 10x of scale.
  • Being the face of the company to different external stakeholders (clients, State Medical Boards, Insurance Payers, Candidates, Physicians).
  • Guiding new clients through onboarding, ensuring a seamless start to their journey.
  • Managing client communications, including attending meetings, addressing inquiries, and handling calls with professionalism and care.
  • Building strong client relationships by fostering trust, delivering a positive experience, and providing proactive, solutions-focused support.

Requirements

  • Excellent written and verbal communication skills in English.
  • Operational excellence: The candidate has a very high volume of what they get done on any given day.
  • Strong attention to detail and a track record for getting the details right.
  • Energy and drive; the candidate has a hunger for self-improvement and wants to be around the most talented teammates who push them to do so. (Kobe said it best.)
  • Excited by a fast-paced, startup culture where they will navigate ambiguity and solve big problems, with very high autonomy.
  • Talent for identifying process improvement opportunities and creative ways to better structure operations.
  • Interest in working in healthcare and helping healthcare innovation flourish.
  • Experience in operations, customer success, sales, business operations, or related roles.
  • Preference for US hours (e.g., US Eastern Time).
  • Commitment to working a single, full-time role with full commitment. They unfortunately won’t be a good fit for candidates looking for a second role in addition to their current role. (They will compensate excellently for this such that it shouldn’t be a concern.)
Benefits
  • Highly competitive salary.
  • Compassionate, fun, and mission-driven culture of excellence and innovation. (They help companies bring new life-changing therapies into the world.)
  • Many growth and advancement opportunities (company is regularly doubling, so there are many opportunities to step up).
  • Work-from-home, remote job, with flexibility.
  • Paid holidays and vacation time; paid sick time.
  • Healthcare stipend.
  • Culture of mentorship, learning, independence, and critical thinking.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operations managementprocess improvementproject managementclient onboardingrelationship managementcommunication management
Soft Skills
written communicationverbal communicationattention to detailenergydriveproblem-solvingadaptabilityteam collaborationtrust-buildingcustomer focus