Account Executive
PROS
SFDC
Account Executive
Rockstar
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Drive growth by identifying, pursuing, and closing opportunities with current and prospective customers within the assigned territory (core of Atlanta and surrounding areas).
- Manage the entire customer journey from lead generation to onboarding (and beyond), ensuring accurate and up-to-date tracking of all activities and opportunities in the CRM (Salesforce) system.
- Build and maintain strong, long-lasting relationships with key decision-makers and stakeholders at prospective and existing customers.
- Act as a trusted advisor, providing insights and recommendations to help customers achieve their business objectives using product solutions.
- Ensure a smooth handoff to the customer success team for onboarding, implementation, and long-term customer success.
- Hold regular monthly customer business reviews using data and deep expertise to improve customer experience.
Requirements
- Proven track record of driving large-scale growth with 3PLs, freight forwarders, NVOCC, Ocean Liners, Airlines, GHAs, and logistics providers. Deep regional knowledge of local airports, seaports, local leaders, and influencers.
- Experience in logistics and/or supply chain technology, TMS, SaaS, and/or FinTech.
- Intense obsession with customer experience and proven ability to drive value-based growth while also helping shape the internal roadmap through deep customer insights.
- Strong use of CRM (ideally Salesforce) and data analytics tools to make data-driven decisions for customers and the organization.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
lead generationcustomer onboardingdata analytics
Soft skills
relationship buildingcustomer experiencetrusted advisorcommunication
