Personal Care Contact Center Specialist
rockITdata
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Serve as front line support for referrals, inbound/outbound engagement, intakes, PHRC support, coach scheduling, and case documentation.
- Execute contact center procedures for case tracking, routing, escalation, and warm handoffs to coaches or escalations.
Requirements
- A minimum of one year of experience in a medical/hospital call center
- A minimum of one year experience in triage, care management, motivational interviewing, and crisis counseling
- Fluent in English and/or Spanish, both oral and written
- Ability to handle inquiries and requests in a courteous and professional manner
- Ability to gather information to determine a Service member, Veteran, or family member’s needs
- Ability to communicate information clearly, accurately, and completely
- Ability to handle crisis and abusive calls in a professional and effective manner
- Ability to control the pace and flow of the inquiry/request and manage call time effectively
Benefits
- Health insurance
- 401(k) matching
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
triagecare managementmotivational interviewingcrisis counseling
Soft skills
courteous communicationprofessionalisminformation gatheringclear communicationcrisis managementcall management