Mental Health Contact Center Coach
rockITdata
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Deliver personalized, evidence-based coaching via phone, video, text or email to address full range of service member needs including acute stress or disengagement risk
- Use structured documentation aligned with program objectives and performance requirements
- Coordinate warm handoffs with Contact Center Specialists and activate escalation protocols for safety concerns
Requirements
- Must have a master’s degree in a mental health-related field
- Must be a licensed mental health professional (social work, psychology, marriage and family therapy, behavioral health counseling)
- Preferably at least a minimum of three years of experience delivering in-person patient care
- Has clinical experience in triage, care management, motivational interviewing, and crisis counseling
- Has experience working with military service members and veterans regarding mental health
Benefits
- Health care benefits
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
triagecare managementmotivational interviewingcrisis counseling
Soft skills
personalized coachingcommunicationempathy
Certifications
licensed mental health professionalmaster's degree in mental health-related field