Claims Representative
Rockingham Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Harrisonburg • Virginia • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Provide prompt contact, investigation, and coverage determinations of assigned claims while demonstrating a high level of customer service.
- Contact insureds, claimants, and all other relevant parties to facilitate the processing of claims.
- Investigate claims promptly according to policy provisions while promoting a high level of customer service.
- Demonstrates a comprehensive knowledge of insurance policies and Rockingham guidelines to provide coverage determination through policy interpretations.
- Maintain an effective claim diary system through accurate documentation of all claim activities in accordance with established procedures.
Requirements
- High school diploma or GED required; undergraduate degree preferred.
- One year of experience working in the insurance industry preferred.
- Proficiency in Microsoft Office products.
- Strong oral and written communication skills displaying professionalism in language, tone, and style to understand client needs and feedback.
Benefits
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims investigationcoverage determinationpolicy interpretationdocumentationcustomer service
Soft skills
communication skillsprofessionalismcustomer service orientation
Certifications
high school diplomaGED