Senior Customer Solutions Engineer

Rocket Software

Senior Consultant providing technical support for our Customers’ Digital Transformation at Rocket Software. Focused on infrastructure, application, and process modernization in a hybrid cloud environment.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $105,000 - $141,750 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudDockerGoogle Cloud PlatformKubernetesLinuxMS SQL ServerOraclePostgresSQLUnix

About the role

Key responsibilities & impact

Provide services to customers
Works on complex project scope with minimal direction from with Customer/SI nominated representatives to accomplish assigned tasks.
Contributes to design for specific deliverables and assists in the deployment Rocket products.
Contribute to implement new solutions under the direction of Delivery Architects.
Uses and contributes to technical forums within the Rocket Enterprise Suite environment.
Applies own subject matter knowledge to solve a variety of common technical issues.
Exercises independent judgment within defined practices and procedures to determine appropriate action.
Communicates project status and risks to project technical lead and PM.
Use technical experience to give customer sound technical advice.
Determine if change is a product defect or enhancement before communicating to customer.
Participates as part of a team and maintains good relationships with team members and customers.

Requirements

What you’ll need

5-7 years of relevant technical experience
Excellent communication / customer service skills / confident telephone manner
Proactive and able to work under pressure
Experience in complex IT project implementations, customizations and or maintenance
Must have an analytical mind set to analyze test result and facilitate defect resolution
Organized and methodical, dealing with numerous tasks.
Fluent in written and verbal English.
Must have Rocket Enterprise Server and Enterprise Developer experience.
Technical skills to include two or more of the following: IBM Enterprise COBOL or PLI programming experience, System level experience of IBM CICS; IMS and JCL, Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server; PostgreSQL, Windows operating system, Linux/UNIX operating system, Knowledge of major Cloud Provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes

Benefits

Comp & perks

Unlimited Vacation Time as well as paid holidays and sick time
Health and Wellness coverage options for Rocketeers and dependents
Life and disability coverage
Fidelity 401(k) and Roth Retirement Savings with matching contributions
Monthly student debt benefit program
Tuition Reimbursement and Certificate Reimbursement Program opportunities
Leadership and skills training opportunities

ATS Keywords

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Hard Skills & Tools

IBM Enterprise COBOLPLI programmingIBM CICSIMSJCLIBM DB2OracleMicrosoft SQL ServerPostgreSQLAWS

Soft Skills

excellent communicationcustomer serviceproactiveanalytical mindsetorganizedmethodicalteam collaborationrelationship managementindependent judgmentproblem-solving