Rocket Science

Support Engineer

• Daily operations of the MCC, including monitoring live services
• Be responsible for customer requests and tickets
• Create, refine, and follow policies for incident management
• Utilise monitoring tools to identify root causes
• Operating our customer’s games on their behalf

Developer Support Technician – Evenings Required

• Daily operations of the MCC, including monitoring live services
• Managing incident response
• Ensuring optimal performance across all platforms
• Be responsible for customer requests and tickets
• Create, refine, and follow policies and procedures for incident management
• Diagnose and troubleshoot issues
• Operating our customer’s games on their behalf