Director of Finance – Billing Operations

Rockbot

Director of Finance & Billing Operations at Rockbot managing billing operations and optimizing financial processes for a tech company. Leading billing strategies to enhance revenue and operational efficiency.

Posted 6/15/2026full-timeRemote • 🇺🇸 United StatesLead💰 $170,000 - $220,000 per yearWebsite

About the role

Key responsibilities & impact

Own end-to-end billing, invoicing, collections, and payment reconciliation across all customer segments and revenue streams.
Manage billing operations for SaaS subscriptions, usage-based services, enterprise contracts, hardware, professional services, and advertising products.
Establish scalable billing policies, controls, workflows, and documentation.
Drive collections performance, cash flow optimization, and DSO improvement.
Partner with Accounting on month-end close, reconciliations, revenue reporting, and audit support.
Manage Avalara sales tax compliance and exemption processing.
Own billing support operations, identify recurring issues, and drive long-term process improvements.
Partner closely with Sales, RevOps, Finance, GTM Systems, and Engineering to refine billing processes as upstream systems mature.
Define billing triggers, operational handoffs, and data requirements that support accurate invoicing and reporting.
Identify and resolve data quality issues that create downstream billing and collections challenges.
Improve workflows supporting complex customer structures, including enterprise, government, education, multi-location, and franchise-style accounts.
Continuously evaluate opportunities to improve automation, scalability, and operational efficiency.
Configure and maintain billing workflows, invoice templates, payment terms, revenue schedules, saved searches, dashboards, and automation within NetSuite.
Design solutions for complex billing scenarios, including SaaS subscriptions, consumption and usage-based billing, hardware, professional services, enterprise PO-based contracts, multi-element arrangements, prepaid, ratable, and event-based revenue models.
Define system requirements, document solutions, and partner with technical teams on implementation.
Support integrations between Salesforce, Mulesoft, and NetSuite to ensure accurate and scalable billing operations.
Own billing and revenue reporting, including ARR, MRR, deferred revenue, collections performance, and operational KPIs.
Manage license and royalty reporting requirements for content providers and strategic partners.
Build dashboards and reporting that provide visibility into billing accuracy, collections performance, DSO, and operational health.
Deliver actionable insights that improve decision-making and support company growth.

Requirements

What you’ll need

8+ years of experience in Billing Operations, Finance Operations, Revenue Operations, or Order-to-Cash functions within a B2B SaaS or technology environment.
5+ years managing a billing, finance operations, revenue operations, or order-to-cash function.
Deep hands-on NetSuite expertise (4+ years). This role requires someone who has personally configured billing workflows, revenue schedules, automation, saved searches, dashboards, and reporting within NetSuite—not someone who has only partnered with administrators or consultants.
Demonstrated experience billing across multiple revenue streams, including SaaS subscriptions, consumption-based billing, hardware, professional services, advertising, and enterprise contracts.
Experience operating in complex billing environments supporting large customer populations, multi-location account structures, and multiple revenue models simultaneously.
Ability to define system requirements, document solutions, and partner with technical teams to implement scalable processes and workflows.
Strong working knowledge of Salesforce as the upstream source of contract and order data.
Solid understanding of ASC 606, deferred revenue, revenue schedules, and billing-to-GL reconciliation.
Strong analytical, operational, and problem-solving skills with a track record of improving processes and systems.
Excellent communication skills and the ability to influence stakeholders across Finance, Sales, RevOps, Product, and Engineering.

Benefits

Comp & perks

equity
comprehensive benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

billing operationsinvoicingcollectionspayment reconciliationbilling workflowsrevenue reportingdata quality managementautomationASC 606billing-to-GL reconciliation

Soft Skills

analytical skillsproblem-solving skillscommunication skillsinfluencing stakeholdersprocess improvementcollaborationorganizational skillsattention to detaildecision-makingleadership