Own and optimize revenue operations across the full customer lifecycle, from lead generation and sales through onboarding, customer success, and renewals, aligning systems, data, and workflows for scalability and efficiency.
Lead delivery of data for revenue forecasting, reporting, and performance analytics, delivering clear visibility into pipeline health, bookings, expansion, and retention while equipping leadership with actionable insights for decision-making.
Design and scale cross-functional operational infrastructure across Sales, Marketing, Customer Operations, Customer Success, Support, and Order Management, ensuring seamless processes, system integrations, and data flow across teams.
Serve as a shared services partner to all commercial and customer-facing teams driving operational excellence across deal desk, quote-to-cash, and customer lifecycle processes, identifying automation opportunities and leveraging data and AI-driven insights to improve deal velocity, expansion opportunities, operational efficiency, and overall commercial performance.
Evaluate, implement, and manage AI-powered revenue tools across the GTM and customer stack, including conversational intelligence (e.g., Gong), AI forecasting (e.g., Clari, SFDC Advanced Forecasting), prospecting/enrichment automation (e.g., UserGems, ZoomInfo) to improve deal execution and customer health visibility.
Build AI-driven workflow automations that reduce manual overhead and improve operational discipline across commercial and customer teams (e.g., lead routing, pipeline hygiene, renewal risk signals, escalation triggers, and forecast rollups).
Own GTM and customer data intelligence, integrating intent data, enrichment, product usage signals, and AI-scored insights to prioritize pipeline, expansion, and retention opportunities.
Leverage AI copilots and agents to enhance analysis, surfacing patterns in pipeline performance, churn risk, and expansion signals that inform strategic decision-making.
Drive AI adoption across Sales, Customer Success, Order Management, and Support, developing playbooks, enablement, and operating frameworks to embed AI in workflows.

Requirements

4+ years of experience in Revenue Operations, preferably at a high-growth SaaS company, with exposure to both pre- and post-sale operations (Sales, CS, Support, or Order Management).
Demonstrated experience working with AI-powered GTM tools (e.g., Gong, Clari, Clay, ZoomInfo, Outreach/Salesloft, or equivalents).
Proven ability to leverage AI tools and automation platforms (e.g., Workato, Zapier, n8n, or Salesforce Flow/Agentforce) to build or improve operational workflows without heavy engineering support.
Working knowledge of prompt engineering - ability to craft effective inputs for LLM-based tools to generate analysis, reports, playbooks, or content.
2+ years of Salesforce experience as a power user or business-side owner, with the ability to write reports, manage views, and partner effectively with technical admins (declarative development experience a plus, but not the focus of this role).
Strong expertise in forecasting, reporting, and analytics across the full revenue lifecycle (pipeline, bookings, renewals, NRR/GRR), with proficiency in BI tools such as Tableau, Looker, Power BI, Einstein Analytics, or Hex.
Deep knowledge of Sales Cloud and the broader GTM and customer tech stack.
Experience managing and evaluating 3rd-party SaaS tool integrations.
Strong analytical and problem-solving skills, with a structured, data-driven approach.
Excellent communication skills, with the ability to partner with executives and cross-functional teams spanning both commercial and customer-facing functions.
Experience leading change management initiatives and enabling teams on new tools and processes.
Strong project management skills, including experience managing system implementations and cross-functional workstreams.
Passion for driving automation and improving real-time decision-making through technology - and a genuine curiosity about how AI is reshaping the revenue function.

Benefits

equity
benefits for all team members

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Revenue OperationsAI-powered toolsSalesforceForecastingReportingAnalyticsPrompt engineeringBI toolsSaaS integrationsAutomation platforms

Soft Skills

Analytical skillsProblem-solvingCommunicationChange managementProject managementCollaborationOperational excellenceCuriosityLeadershipData-driven decision-making