EHR Application Analyst

Rochester Regional Health

EHR Application Analyst supporting Rochester Regional Health’s electronic health record systems remotely. Troubleshooting, configuring, testing, and training users across healthcare workflows and implementations.

Posted 8/11/2026full-timeRemote • New York • 🇺🇸 United StatesJuniorMid-Level💰 $62,400 - $76,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in EHR support, including troubleshooting, configuration, and user training, while ensuring compliance with HIPAA regulations and maintaining effective communication with stakeholders.

Highest-signal resume keywords

EHR SupportEpic CertificationsWorkflow AnalysisSystem TestingMicrosoft 365 Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EHR ConfigurationSystem ImplementationApplication SupportTroubleshootingChange ManagementSoftware UpdatesSystem MaintenanceDocumentation ManagementEnd-User TrainingData Privacy Compliance

Soft Skills

Analytical SkillsOrganizational SkillsVerbal CommunicationProblem-SolvingTeam Collaboration

Certifications & Qualifications

Epic Certifications

Industry Keywords

Healthcare Information SystemsClinical InformaticsHIPAA ComplianceProtected Health InformationHealthcare Workflows

About the role

Key responsibilities & impact

Provide day-to-day technical support to EHR end-users, troubleshoot issues, answer questions, and resolve system errors
Log, track, document, and manage support requests in the service management system
Escalate issues and engage appropriate resources when needed
Perform software updates, patches, upgrades, and routine EHR maintenance
Participate in on-call rotations for critical after-hours system issues
Test and validate system changes, enhancements, and upgrades using change management processes
Contribute to EHR implementation projects, system upgrades, and other initiatives
Configure and customize EHR systems to support healthcare provider workflows and approved optimizations
Document build decisions and configuration changes
Participate in workflow discovery sessions and cross-functional project teams
Develop and deliver end-user training materials and sessions
Support go-live activations and provide at-the-elbow assistance during system transitions
Engage with EHR vendor support, monitor release notes, and attend user group sessions
Maintain documentation of system configurations, user procedures, and support issues
Build and maintain relationships with clinical and operational stakeholders
Handle protected health information in accordance with HIPAA and organizational privacy and security policies
Complete required compliance training and follow information security standards

Requirements

What you’ll need

0–2 years of experience in Information Technology, Healthcare Information Systems, Clinical Informatics, EHR Support, or a related role
Experience involving application support, system implementation, workflow analysis, system testing, configuration, training, or end-user support
Excellent analytical, organizational, and verbal communication skills
Ability to work independently and within teams
Ability to solve problems and respond effectively to customer needs
Working knowledge of healthcare workflows, terminology, and business processes
Proficiency in Microsoft 365 or equivalent productivity tools
Epic certifications required within six months of hire
Associate or Bachelor’s degree in Computer Science, healthcare, or a related field listed as preferred
1 year of applicable IT or relevant healthcare experience listed as preferred
Ability to comply with HIPAA regulations, data privacy policies, and information security standards

Benefits

Comp & perks

Full-time, day shift schedule
Monday to Friday schedule
Participation in on-call rotations for after-hours support coverage
Eligible for additional pay components
Equal Opportunity / Affirmative Action Employer
Reasonable accommodations for reported physical requirements