Patient Access Manager
Rochester Regional Health
part-time
Posted on:
Location Type: Office
Location: Massena • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $31 - $40 per hour
Job Level
Mid-LevelSenior
About the role
- Oversee front end revenue cycle functions (pre-registration, insurance verification, point-of-service cash collections, financial counseling, registration) across multiple hospital settings
- Work collaboratively with hospital leaders, administration, and revenue cycle to support RRH operations
- Serve hospitality and safety functions to ensure high patient satisfaction
- Prepare and analyze reports on department denials and track/trend productivity and quality
- Utilize information within Care connect to identify opportunities to optimize and streamline workflows
- Ensure accuracy of data to support account integrity and claims submission
- Monitor departments for compliance with NYS regulations and revenue cycle procedures
- Responsible for financial operations of the department, review monthly financial performance, participate in annual budget development, and implement plans to meet budget goals
- Encourage continuing education and job development; mentor and coach direct reports
- Participate with HR in recruitment, hiring, coaching, mentoring, and termination of access staff
- Maintain adequate staffing coverage for 24/7 hospital operations and organize day-to-day department activity
- Maintain standardized workflows and best practices; perform subordinate duties when necessary
- Participate with director in reviewing performance indicators (account work queues, point of service collection, initial denials, new medical record creation)
- Assist with registration/admissions of patients as assigned
Requirements
- 3 - 5 years’ experience in a hospital or practice setting
- At least 2 of those years leading operational support staff required
- Managing registration/ admitting/ billing practices preferred
- S - Sedentary Work - Exerting up to 10 pounds of force occasionally
- Ability to participate in recruitment, hiring, coaching, mentoring, and termination of access staff
- Ability to perform duties of subordinate staff when necessary to maintain operations
Benefits
- The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
revenue cycle managementfinancial counselingdata analysisbudget developmentclaims submissioncompliance monitoringstaffing managementworkflow optimizationreport preparationhospital operations
Soft skills
collaborationleadershipmentoringcoachingcommunicationproblem-solvingorganizational skillscustomer servicestaff developmentperformance management