Appointment Coordinator – Lead, Neuroscience

Rochester Regional Health

Lead Appointment Coordinator enhancing patient care experience through excellent customer service and support. Collaborating with healthcare teams to ensure seamless appointment coordination at Rochester Regional Health.

Posted 5/16/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $19 - $23 per hourWebsite

About the role

Key responsibilities & impact

Lead Appointment Coordinator contributes to overall patient satisfaction by consistently delivering outstanding customer service to patients, providers and payers throughout the patient’s healthcare experience.
Provides day to day support for the appointment team, acting as a subject matter expert, Super User, primary escalation point, preceptor, and performance coach.
Performs a wide variety of patient care activities, including the prompt and accurate handling of scheduling/registration.
Addresses patient concerns and communicates courteously throughout the delivery of care.
Aims always for first call resolution.
Collaborates with physician offices and clinical departments to coordinate services.
Prepares patients for their visit and maintains all of its support processes.

Requirements

What you’ll need

Two (2) years customer service experience, preferably in a health care setting.
High School or GED.
Associates Degree Preferred.
Embraces a culture of customer-centric behavior and innovation critical to success in this role.
Possesses strong customer service skills and the ability to demonstrate compassion and empathy.
Knowledge of medical terminology.
Strong verbal and written communication skills including good voice quality, good diction, and articulation are required.
Knowledge of terminology used by insurance/managed care health plans.
Must be able to multitask, handling phone conversations with consumers while accurately entering data in the computer while continuing to focus on the customer.
Ability to lead and manage teams and projects.
Proficiency in use of computers.
Must be able to type a minimum of 35 wpm.
Certified Healthcare Access Associate (CHAA) or equivalent desired.
Bilingual preferred; able to pass a language proficiency assessment within 30 days of hire.

Benefits

Comp & perks

Flexible schedule that may include evening, weekend and holiday shifts.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicemedical terminologydata entrytypingschedulingregistrationmultitaskingcommunication

Soft Skills

compassionempathyleadershipteam managementcustomer-centric behaviorinnovationverbal communicationwritten communication

Certifications

Certified Healthcare Access Associate (CHAA)