Account and Community Manager – Rare Blood Disorder

Roche

Account and Community Manager focused on Rare Blood Disorders in Upstate NY. Collaborating with healthcare providers and stakeholders to improve patient outcomes and care quality.

Posted 7/28/2026full-timeBuffalo • New York • 🇺🇸 United StatesMid-LevelSenior💰 $137,500 - $255,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in engaging with healthcare providers and specialty pharmacies to improve patient outcomes and enhance the quality of care. Possesses strong account management skills and a deep understanding of the healthcare ecosystem, including laws and policies relevant to product delivery.

Highest-signal resume keywords

Cross-Functional Industry ExperienceSales Experience with Healthcare ProvidersCoaching and Mentoring SkillsAccount Management SkillsHemophilia Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business DegreeScientific DegreeClinical DegreePatient Education ExperienceComplex Problem SolvingClinical Information CommunicationReimbursement KnowledgeSupply Chain UnderstandingFDA Guidelines KnowledgeTherapeutic Area Expertise

Soft Skills

Proactive CommunicationCollaborationTraining SkillsInfluencing SkillsCustomer Engagement

Industry Keywords

Commercial Life SciencesPharmaceuticalsBiotechnologyHealthcare EcosystemPatient AdvocacySpecialty PharmaciesHealthcare Delivery NetworksClinical Demand GenerationPatient Outcomes ImprovementCost Reduction Strategies

About the role

Key responsibilities & impact

The RBD-ACM is a key role that focuses on understanding and addressing the needs of healthcare providers, specialty pharmacies, patients/caregivers, and patient advocacy groups.
They aim to improve patient outcomes, lower costs, and enhance the quality of care.
By taking ownership of their Therapeutic Area, they collaborate with stakeholders to maximize impact and improve the customer and patient experience.
They provide information about products, influence the business strategy, and represent all relevant products within their area.
They drive clinical demand within guidelines, ensure appropriate medication choices, and increase patient and caregiver demand for information.
They gather insights, support the national strategy at a local level, and represent Genentech products ethically and professionally.
Serve as the primary point of contact and identify opportunities for implementing ecosystem and TA squad strategies in the therapeutic area, engaging with healthcare providers, specialty pharmacies, patients/caregivers, and patient advocacy team members.
Mobilize ecosystem and organization experts to partner with customers and address their clinical, educational, and business goals, aiming for improved patient outcomes, lower costs, and enhanced quality of care.
Proactively identify and develop solutions for complex accounts within and across ecosystems, including academic, delivery network focused, and TA specialty accounts.
Deliver education to healthcare providers on product information, appropriate use, dosing and administration, based on FDA approved guidelines.
Collaborate with specialty pharmacies to reinforce the value proposition of the Therapeutic Area, conduct business reviews, and identify opportunities.
Provide patients/caregivers and patient advocacy group members with resources and information to empower their discussions with healthcare providers and active participation in healthcare decisions.

Requirements

What you’ll need

Business, Scientific or Clinical degree, Bachelor’s degree level at minimum
Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems), is required
6 or more years of experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment
Demonstrated expertise in coaching, training, and mentoring others to help them achieve their goals and responsibilities, exceeding targets and expectations.
Strong ability to proactively seek and apply relevant information to solve complex problems, assimilate and effectively communicate clinical and product information, and address operational issues in healthcare product delivery, including reimbursement and supply.
Understanding of applicable laws, codes, and company policies in the healthcare industry.
Previous 4-6 years of account management skills or patient education industry experience
Hemophilia experience is highly preferred
Experience with Advocacy groups
Previous patient-facing commercial/clinical experience in the same therapeutic area

Benefits

Comp & perks

This position also qualifies for the benefits detailed at the link provided below.