Business Process Manager

Roche

Business Process Manager analyzing and resolving complex functional issues in ERP/SAP and logistics systems at Roche. Collaborating across teams to optimize processes in digital operations for healthcare.

Posted 7/10/2026full-timeIndianapolis • 🇺🇸 United StatesSeniorLead💰 $100,600 - $186,800 per yearWebsite

Tech Stack

Tools & technologies

ERPServiceNow

About the role

Key responsibilities & impact

Analyze, coordinate and resolve complex functional issues, service requests and process disruptions across business and logistics systems in close collaboration with Operations, IT and support teams
Act as a senior subject matter expert for SAP ECC 6.0 and related logistics and manufacturing processes
Contribute to Project DOT / CGM 2.0 by supporting the description, analysis and implementation of ERP/SAP-related business processes and system requirements
Perform and coordinate process and gap analyses between current and future-state process and system setups
Serve as a key business-facing interface to Global IT, local SAP support teams and the global ASPIRE program
Support the cross-site ERP/SAP deployment strategy for Mannheim and Indianapolis
Help develop, maintain and execute SAP-related implementation roadmaps
Lead or contribute to local and global project teams or sub-streams with process and system expertise
Conduct structured root-cause analyses for recurring or production-critical issues
Review complex business requirements for compatibility with existing methods, specifications and system standards
Develop and maintain training materials, user documentation and knowledge transfer content for key users and end users
Maintain and improve support-related tools, reports and documentation, and contribute to the adoption of new technologies for business process modelling and process improvement.

Requirements

What you’ll need

Bachelor degree in Business Informatics, Business Administration, Industrial Engineering, Supply Chain / Operations, Computer Science, Engineering or a comparable field
7 years professional experience or 5 years with a Master’s degree, including practical experience in projects or project management
Strong conceptual and practical knowledge of business process management, ideally in a manufacturing, logistics, supply chain or operations environment
Solid process expertise in SAP ECC 6.0, especially in SAP MM, PP, PP-PI, production execution, master data and related business/logistics processes
Understanding of how ERP/SAP processes interact with manufacturing execution systems, interfaces, scanning systems, output management, IDocs or other connected production systems
Ability to analyze complex system and process issues in a structured way and develop robust, pragmatic and sustainable solutions
Experience in requirements gathering, functional testing, user acceptance testing, regression testing, training and documentation
Confident working across functions and sites, including Operations, IT, Global IT, process experts, project teams and business decision makers
Experience with S/4HANA, ASPIRE or large ERP transformation programs is a strong plus
Experience with production, quality, logistics, supply chain or master data processes is highly beneficial
Knowledge of ticket-based support models such as ServiceNow is a plus
Business fluency in English and can engage effectively with local teams and international stakeholders.

Benefits

Comp & perks

Discretionary annual bonus based on individual and Company performance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SAP MMSAP PPSAP PP-PIBusiness Process AnalysisFunctional TestingUser Acceptance TestingRegression TestingProcess ImprovementRoot-Cause AnalysisGap Analysis

Soft Skills

Cross-Functional CollaborationEffective CommunicationProblem-SolvingTraining DevelopmentStakeholder Engagement