Field Engineering Specialist – Tissue & Molecular Diagnostics
Roche
full-time
Posted on:
Location Type: Hybrid
Location: San Juan • 🇵🇷 Puerto Rico
Visit company websiteSalary
💰 $68,900 - $127,900 per year
Job Level
Mid-LevelSenior
About the role
- Showcase your expertise in technical repair for Roche assigned product lines
- Offer valuable service to laboratory customers in your assigned territory
- Provide routine technical support, on-site service and repair of Roche products
- Serve as a customer contact for technical and service-related issues and perform preventative maintenance
- Diagnose and resolve mechanical, hardware, software, and system failures
- Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction
Requirements
- High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
- 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
- Successfully training or certification as defined by RD Services Leadership and policy
- Ability to travel, including some overnight travel, is required
Benefits
- A discretionary annual bonus may be available based on individual and Company performance
- Exceptional support to customers
- Commitment to employee development and a work environment that values respect and empowerment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical repairmechanical repairhardware repairsoftware repairsystem failures diagnosispreventative maintenancenetworkingwireless networkingquality improvementcustomer satisfaction
Soft skills
customer servicecommunicationproblem-solvingattention to detailteam collaborationadaptabilitytime managementorganizational skillsinterpersonal skillstraining ability
Certifications
technical training certificationmilitary training certificationRD Services Leadership certification