Field Engineering Specialist

Roche

Field Engineering Specialist providing routine technical support and service for Roche diagnostic products. Managing customer accounts, ensuring satisfaction, and identifying cost-saving opportunities within Minnesota and Western Wisconsin.

Posted 5/12/2026full-timeMinneapolis • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $71,100 - $132,000 per yearWebsite

About the role

Key responsibilities & impact

Provides routine technical support to customers on operational and maintenance aspects of system equipment.
Performs on-site service, repair and/or installation of company products.
Serves as customer contact on routine technical and service related problems.
Schedules and performs preventative maintenance per department policy.
Monitors customer equipment performance and is able to respond and resolve most routine issues.
Diagnoses mechanical, hardware, software and system failure, using established procedures.
Determines most cost effective repair/resolution to minimize customer downtime.
Provides analysis, feedback and recommendations on product failure trends and service ability issues.
Is responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products.
Manages customer accounts at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, service, and support quality.
Identifies revenue generating and cost saving opportunities, implements the Roche Diagnostics service agreement policy, and seeks out opportunities to market service contracts to existing customers.
Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships.

Requirements

What you’ll need

High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation.

Benefits

Comp & perks

A discretionary annual bonus may be available based on individual and Company performance
Company vehicle is provided with this role
Relocation benefits are not available for this job posting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportsystem equipment maintenanceon-site servicerepairinstallationdiagnosis of mechanical failurediagnosis of hardware failurediagnosis of software failurenetworkingwireless networking

Soft Skills

customer servicepositive attitudehelpful customer interactionongoing customer relationshipsgoodwillconfidencecredibilitycustomer satisfactionproblem resolutioncommunication

Certifications

high school diplomatechnical school certificationmilitary training