Associate Field Engineering Specialist

Roche

Technical repair and installation specialist for Roche product lines. Ensure customer satisfaction through effective communication and service.

Posted 5/8/2026full-timeGrand Rapids • Missouri • 🇺🇸 United StatesJuniorMid-Level💰 $55,900 - $103,700 per yearWebsite

About the role

Key responsibilities & impact

Travel and demonstrate expertise as a technical repair and/or installation specialist for Roche assigned product lines
Ensure and maximize customer satisfaction with Roche equipment and related products
Promotes effective communication among teams to ensure customer satisfaction
Manage customer accounts, exceeding expectations in product, service, and support quality
Follow standard practices to install, maintain and repair Roche Diagnostics’ equipment
Schedule and perform preventative maintenance per department policy
Monitor customer equipment performance and respond to routine issues
Identify revenue-generating and cost-saving opportunities

Requirements

What you’ll need

High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
2 years of experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking or equivalent level of competency attained through appropriate training curriculum
Preferred: 4 year Engineering Degree in Biomedical, Mechanical, Electrical or related
Basic knowledge of electronics, electro-mechanical systems and information technology
Knowledge of basic chemistry
Ability to develop in-depth technically related troubleshooting skills
Good written/verbal communication, organization and prioritization skills
Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships

Benefits

Comp & perks

A discretionary annual bonus may be available based on individual and Company performance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical repairinstallationmechanical hardwaresystem hardwaresoftwarenetworkingwireless networkingtroubleshootingpreventative maintenanceelectro-mechanical systems

Soft Skills

customer satisfactioncommunicationorganizationprioritizationcustomer servicepositive attitudehelpful interactionrelationship management

Certifications

high school diplomaEngineering Degree