Product Lead – Customer Insights, Engagement Analytics

Roche

Strategic Architect for Customer Insights and engagement analytics at Roche. Leading AI/Analytics product development to enhance customer interactions and drive business outcomes.

Posted 4/18/2026full-timeBasel • 🇨🇭 SwitzerlandSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead the development of seamless, tech-enabled products for Customer Facing Insights and Precision Engagement
Operationalize precision engagement by integrating disparate data sources into a unified customer view
Deploy algorithmic recommendations that dictate optimal Customer, Channel, Content, and Cadence
Simplify complex data into 'Actionable Nudges' to eliminate manual workload
Drive the adoption rate and measure the tangible 'Lift' generated by the product

Requirements

What you’ll need

Deep understanding of the Medical/Commercial lifecycle in Life Sciences (HCP engagement, Patient Journeys, Regulatory/Compliance)
Experience in building AI and Agentic AI solutions at scale
Strong grasp of Cloud stacks, Data Engineering, API integrations, and MLOps
Hands-on experience with CRM (Salesforce/Veeva), Marketing Automation (Adobe/SFMC), and modern Data Warehouses (Snowflake/Databricks)
Ability to operate as a 'mini-CEO' of product line
Expert knowledge of data sets required for Pharma use cases (e.g., IQVIA/Veeva data, claims, digital engagement metrics)
Mastery of data storytelling

Benefits

Comp & perks

Personal expression encouraged
Open dialogue fostered
Genuine connections promoted

ATS Keywords

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Hard Skills & Tools

AI solutionsAgentic AI solutionsCloud stacksData EngineeringAPI integrationsMLOpsdata storytelling

Soft Skills

leadershipoperationalizationproduct management