Roche

Product Lead – Customer Insights, Engagement Analytics

Roche

full-time

Posted on:

Location Type: Office

Location: Basel • Switzerland

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Lead the development of seamless, tech-enabled products for Customer Facing Insights and Precision Engagement
  • Operationalize precision engagement by integrating disparate data sources into a unified customer view
  • Deploy algorithmic recommendations that dictate optimal Customer, Channel, Content, and Cadence
  • Simplify complex data into 'Actionable Nudges' to eliminate manual workload
  • Drive the adoption rate and measure the tangible 'Lift' generated by the product

Requirements

  • Deep understanding of the Medical/Commercial lifecycle in Life Sciences (HCP engagement, Patient Journeys, Regulatory/Compliance)
  • Experience in building AI and Agentic AI solutions at scale
  • Strong grasp of Cloud stacks, Data Engineering, API integrations, and MLOps
  • Hands-on experience with CRM (Salesforce/Veeva), Marketing Automation (Adobe/SFMC), and modern Data Warehouses (Snowflake/Databricks)
  • Ability to operate as a 'mini-CEO' of product line
  • Expert knowledge of data sets required for Pharma use cases (e.g., IQVIA/Veeva data, claims, digital engagement metrics)
  • Mastery of data storytelling
Benefits
  • Personal expression encouraged
  • Open dialogue fostered
  • Genuine connections promoted
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI solutionsAgentic AI solutionsCloud stacksData EngineeringAPI integrationsMLOpsdata storytelling
Soft Skills
leadershipoperationalizationproduct management