Roche

Learning Systems Analyst

Roche

full-time

Posted on:

Location Type: Office

Location: Petaling Jaya • Malaysia

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About the role

  • Provide troubleshooting support and resolution for Business Learning Representatives and Global Learning Services
  • Partner with local and global teams on the implementation of new systems and initiatives across Learning Community
  • Support the development of training content and delivery as needed
  • Ensure consistent and reliable service delivery for customers serviced
  • Implement processes and initiatives to ensure continuous improvement as well as service enhancement
  • Ensure end to end ownership of resolution
  • Ensure operations according to defined KPIs and SLAs
  • Ensure regulatory compliance in line with the countries, customers, and regulations
  • Collaborate with peers within the region and globally to ensure the Global Learning Services network provides consistent and effective services to our customers
  • Achieve our People Support Solutions vision by driving global consistency through collaboration

Requirements

  • Bachelor’s degree in Business, Information Technology, Human Resources or a related field or equivalent
  • 2+ years’ experience as Learning Analyst, HRIS Analyst, HR Business Analyst, or similar role
  • Prior Learning Management system support experience or equivalent
  • Experience in gathering and documenting end-user requirements
  • Experience in developing and executing end-user training
  • Experience in creating ‘use case’ test cases and organizing and executing system testing
  • Fluent in English required, additional languages a plus (i.e. German, French, Italian, Spanish, Portuguese, Chinese)
Benefits
  • Our culture encourages personal expression, open dialogue, and genuine connections
  • Equal Opportunity Employer
  • Access to healthcare solutions
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Learning Management System supportend-user requirements gatheringend-user training developmentuse case test case creationsystem testing execution
Soft Skills
troubleshootingcollaborationservice deliverycontinuous improvementcommunication
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Information TechnologyBachelor’s degree in Human Resources