Service Engineer
Roche
full-time
Posted on:
Location Type: Hybrid
Location: Da Nang • 🇻🇳 Vietnam
Visit company websiteJob Level
JuniorMid-Level
About the role
- The service engineer's main responsibility is customer facing, field service and application support.
- Perform preventive maintenance or service repairs such as cleaning, lubricating and adjusting equipment as per the annual planning of the department.
- Inspect, test, and repair Roche diagnostic instruments and related equipment following manufacturers' specifications.
- Develop effective troubleshooting strategies and training activities to minimize repeated errors.
- Collaborate within Professional Service and across departments to provide a consolidated solution to customers and increase customer satisfaction.
- Keep accurate and timely records of all service activities but not limited to maintenance, repair, installations and required software/ hardware updates of equipment.
Requirements
- Minimum qualification required is diploma in Electronic, Electrical or Mechanical Engineering and preferably 2 year related experience.
- Experience with Roche instruments will be an advantage.
- Clinical laboratory and/or quality management experience will be an added advantage.
- Effective Communication & Customer care handling skills.
- Good interpersonal skills & ability to work independently and as team player.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
preventive maintenanceservice repairstroubleshooting strategiesinspectiontestingrepaircleaninglubricatingadjusting equipmentsoftware/hardware updates
Soft skills
effective communicationcustomer care handlinginterpersonal skillsindependent workteam player
Certifications
diploma in Electronic Engineeringdiploma in Electrical Engineeringdiploma in Mechanical Engineering